You must monitor the levels of work in your Pod and ensure that you have adequate resources to provide a good standard of client care. You should refer work internally or grow your Pod on a temporary or permanent basis if not. As above, for all of these you should contact the Growth and Development Team. The Solicitors Disciplinary Tribunal is very clear that this is your professional responsibility and not just a Keystone requirement, and they said as much when suspending one solicitor for mistakes made when too busy:
"As a final observation the Tribunal reminded all solicitors, and others working under a solicitor's supervision, to recognise the stage when the volume of their work is impacting adversely on their practice. Those who are under such pressure must seek help from their colleagues at an early stage and be open with their clients when problems arise. Whilst mistakes and errors will happen, prompt action may prevent them becoming conduct matters."