Central Office is divided into teams: Administration, Central Office Lawyers, Community and Engagement, Finance, Marketing and Business Development, Growth and Development, Operations and Compliance, Technology and Innovation and Reception. Full details of each team, together with photos are available in Keyed-In. A short summary is set out below.
Administration
The Administration Team deals with incoming and outgoing post, couriers, archiving, scanning and photocopying. Office Manager, Cleo Obioha, heads this team. The phone number to contact them is 020 3873 4444.They use the following group email addresses.
Team email address
Service
Team Leader
Admin@keystonelaw.co.uk
General assistance, including scanning, copying, archiving and couriers
Alex Bolt
Post@keystonelaw.co.uk
Incoming and outgoing post
Alex Bolt
Central Office Lawyers
The Central Office Lawyers Team provides junior lawyer support across all legal subject areas, with particular strengths in litigation, corporate, finance, employment and family. Senior Risk Lawyer, Mark Healing heads this team. The phone number to speak to them on is 020 3873 4435. They can be contacted at the following group email address.
Team email address
Service
Team Leader
COL@keystonelaw.co.uk
Junior lawyer support
Mark Healing
Community and Engagement
The Community and Engagement Team take care of the Keystone community. They organise new lawyer inductions, internal referrals and lawyer social events. Community and Engagement Director, Fiona Severs, heads this team. Contact them using the following group email address.
Team email address
Service
Team Leader
Referrals@keystonelaw.co.uk
Internal referrals of work and colleague recommendations
Fiona Severs
Finance
The Finance Team deal with our office and client account, including all money movements. Finance Director, Ashley Miller, heads this team. To speak to the Billing Team call 020 3873 4449 and if you wish to talk to the Cashiers Team their phone number is 020 3873 4448. Contact them using the following group email addresses.
Team email address
Service
Team Leader
Cashier@keystonelaw.co.uk
All money movements, client and office account
Kate Birmingham
Creditcontrol@keystonelaw.co.uk
Overdue sums
Jade Rattray
Disbursements@keystonelaw.co.uk
Anticipated and incurred disbursements
Kate Birmingham
Invoicing@keystonelaw.co.uk
All invoices and fee notes, but excluding credit control matters
Amy Thomas
Growth and Development
The Growth and Development Team deals with all recruitment for the firm, whether at Pod Principal or Pod Member level and including partners, associates and non-qualified individuals. Growth and Development Director, Mark Machray, heads this team with Sarah Brown leading on Pod Member recruitment.
Operations and Compliance
The Operations and Compliance Team deal with all compliance matters and support the practice of law at Keystone, including data protection, undertakings, knowhow, templates, CPD, Keystone Academy, process agency and registered office, client onboarding, AML, conflicts, Operating Manual, policies, claims/complaints, training contracts and legal apprenticeships, Engagement Letters, outside counsel terms, PI insurance, supervision, Conveyancing Quality Scheme (CQS) client issues, file transfers and retiring from the firm. Operations and Compliance Director, William Robins, heads this team. Karen Scott is the firm's General Counsel and Luke Haddon is the firm's MLRO. Contact them using the following group email addresses.
Team email address
Service
Team Leader
Clients@keystonelaw.co.uk
Client onboarding
Luke Haddon
Conflicts@keystonelaw.co.uk
Conflict checks
Luke Haddon
Offboarding@keystonelaw.co.uk
Retiring from the firm
Lisa Entwistle
Undertakings@keystonelaw.co.uk
Undertakings
Tracy Rosewarne
Marketing and Business Development
The Marketing and Business Development Team deals with all marketing matters, including articles, awards, newsletters, PR, advertising, sponsorship, business development, pitches, lawyer profiles, client events, directories. Marketing and Business Development Director Kristina Oliver heads this team.
Reception
The Reception Team look after all our meeting rooms and handle our enquiries inbox. Office Manager, Cleo Obioha, heads this team. To speak to them call 020 3873 4422 or contact them using the following group email address.
Team email address
Service
Team Leader
Enquiries@keystonelaw.co.uk
Meetings rooms and reception
Cleo Obioha
Technology and Innovation
The Technology and Innovation Team deals with all IT matters. Technology and Innovation Director, Maurice Tunney, heads this team. Their telephone number is 020 3873 4440.