Certified copies

In some cases you might be asked to/wish to make a certified copy of a client's identification documents. See our note on making certified copies. If you are certifying identification documents over a video call, then you should bear in mind the following:

1. Ask your client to send you a copy (i.e. a picture) of the requisite ID.
2. Video-call your client.
3. Have your client hold up the original of the ID and compare your copy with their original.
4. Check the photo in the ID with their image on the video call.
5. Ask them to flick through the pages, turn docs over, etc., so you get more of a feel for whether they are showing you a genuine document.
6. Send the copies of the documents to the Clients Team (clients@keystonelaw.co.uk) and in your covering email explain that you have seen the originals yourself.
7. You should have no concerns about the client or the ID they provide at all; if you do, then it is better they be certified in person.