General rule

The Pod which brings a new client into the firm is described as the €˜Client Owner'. Client ownership determines the revenue share on all Invoices. Client Owners receive an Introducer Fee (though they may direct this additional percentage is paid to charity if they prefer). Client Owners have an ongoing obligation to actively manage the client relationship. Some clients will require more management than others. Should there be any difficulties with the client, then the Client Owner is expected to assist in their speedy resolution. Client ownership is not a "free ride". In exceptional cases, where for example the client refuses to pay part of the bill and where the Client Owner refused to assist in the resolution of the matter, then Central Office may rule that the element of fees the client is refusing to pay falls first on the Introducer Fee.

The revenue share is set out in the Contract For Services and summarised below. Note this applies to Pods; and revenue within Pods is a matter for the Pod Principal.

Each Pod receives:

• 75% of fees for work undertaken by those in the Pod for clients that they have introduced to the firm;
• 60% of fees for work undertaken by those in the Pod for clients that have been introduced to the Pod by Central Office or a colleague;
• 15% of fees for work undertaken by a colleague for clients that they have introduced to the firm.

[The figures above apply in England & Wales.]

Client Ownership is not time-limited and is recognised at every stage of our processes. Our systems are designed to ensure that the Client Owner receives copies of all key documents (Engagement Letter, Invoices, etc.) even when the Client Owner is not an Acting Lawyer.

Introducer Fees apply to all work undertaken by us and our sister firms with the exception of:

• Disbursements
• Photocopying
• Document handling and couriers
• Company secretarial and registered office services
• Process agency
• Fees charged to the client which are effectively disbursements, though not by name (e.g. CHAPs fees and data hosting fees)
• Escrow fees (though fees for escrow services in excess of £10,000 do attract an Introducer Fee on the entire sum, because Central Office will cap its fee at £2,500).