Retrieval of archived paper files

If you need to retrieve an archived paper file, you should email a request to the Administration Team and provide the information listed below in relation to the file:

• Iron Mountain reference code for the relevant box.
• Client/matter reference number.
• Whether retrieval is required urgently.
• Whether the cost of retrieval relates to a client request.

You should note that urgent retrieval is very expensive and should only be used as a last resort. Where the client asks for their files, then the cost of retrieval is charged to the relevant client/matter. We usually require payment in advance of delivering the file.